Troubleshooting

Template Not Rendering Correctly

Issue: Variables show as {{variable_name}} instead of values

Solutions:

• Verify you’re passing dynamicData in your API request
• Ensure the dynamic data is a valid JSON object
• Check for typos in variable names

Issue: HTML/CSS not displaying properly

Solutions:

• Test in multiple email clients (Gmail, Outlook, etc.)
• Use inline styles instead of <style> tags when possible
• Avoid external CSS files
• Use tables for layout instead of divs
• Check for unclosed HTML tags

Template Not Found Error

Error Response: Template not found

{"success": false, "message": "Template not found", "code": "TEMPLATE_NOT_FOUND"}

Solutions:

• Verify the Template ID is correct
• Ensure the template belongs to your project
• Check that the template hasn’t been deleted
• Confirm you’re using the correct API key for the project

Subject Line Missing

Error: Validation error when saving template

Solutions:

• Subject line is required for all templates
• Add a subject line in the code editor

• Subject can include dynamic variables: Order #{{ order_id }} Confirmed

Test Email Not Sending

Issue: Cannot send test emails from dashboard

Solutions:

• Verify you have at least one verified domain in your project
• Check that you’ve entered valid recipient email addresses
• Ensure your template has both a subject and HTML content
• Try with fewer recipients (maximum 5 for test emails)

Dynamic Data Not Updating Preview

Issue: Preview shows old data

Solutions:

• Check that Test Variables JSON is valid (no syntax errors)
• Ensure variables match those used in template
• Try refreshing the page
• Clear your browser cache